Austin, Texas, USA
Last update: 15 October 2008
Versatile Technical Writer with over 17 years experience using many publishing tools and operating systems. Skilled at turning rough source material into clear, concise text. Wide-ranging technical background, including over 25 years of hands-on experience with computer hardware and software at all levels, from programmable logic to system administration. Thrives as a go-to person, helping coworkers and customers solve problems and achieve their goals.
Working at a customer's site in Austin, TX, wrote product documentation for a new line of digital DC-DC power devices (silicon) and related hardware and software products. Projects included datasheets, a hardware reference manual, a software user's manual, online helps, board kit quick start guides and manuals, application notes, FAQs, and advisories (errata). Created new document formats in both FrameMaker and Word. While developing documentation, also performed functional verification of the device and software, identifying a number of issues and workarounds before formal testing began. Served as a focal point for questions about device specifications, operation, and behavior.
As freelance technical writer, completed projects for various customers. Projects included embedded CPU and development tool manuals and related documents, a software implementation guide for an image processing application, and papers describing CMOS process experiments.
As Senior Technical Writer (beginning in 2000), wrote data sheets, specifications, and related documentation for processors, chipsets, and reference designs. Developed and maintained Word and FrameMaker templates. Helped coworkers with documentation tools and processes.
At IBM Austin, led a team documenting integrated client and server products. Produced online helps, online documentation, and hardcopy books on an aggressive schedule from diverse and often incomplete source material. Helped to resolve book production problems for manufacturing and translation centers and developed techniques for using an IBM helps tool. Later, worked on the IBM Developer Connection CD-ROM and edited the IBM Developer Connection News.
Developed and revised user, service, and reference documentation for computer hardware and software. Acted as sole writer or team leader, as required. Projects included documenting IBM RISC System/6000 and OEM AT clone hardware, as well as OS/2, Macintosh, and other LAN software and hardware. Performed system administration as needed for the site's AIX, Macintosh, and OS/2 systems. Helped answer technical and terminology-related questions for coworkers.
Wrote and illustrated documentation for Macintosh and Amiga 3D modeling, ray-tracing, and animation software. Created 3D models and animations for test, marketing, and training. Provided technical support and service for hardware and software products. Assisted in the design, programming, prototyping, testing, and production of hardware and software products.